Frequently Asked Questions (FAQs)
Local patients
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There are a number of ways to make an appointment with our specialists:
| Channel | Details |
|---|---|
| MyHealth360 mobile app | Download the MyHealth360 mobile app to make and manage appointments conveniently. When you use the MyHealth360 app, you can also:
|
| Website | Make an appointment through our online form. As you complete the form, you can indicate:
|
You can click on the link below to WhatsApp us and make an appointment: Our WhatsApp hours are from Monday to Friday, 9.00am – 5.00pm. | |
| Phone | You can call our 24-hour hotline to make an appointment and general enquiries: |
Note: All booking requests depend on our specialists' availability. We will contact you to confirm your appointment within 1 business day.
To reschedule or cancel an existing appointment:
| Channel | Details |
|---|---|
You can click on the link below to WhatsApp us and contact our staff to reschedule/cancel an appointment: Our WhatsApp hours are from Monday to Friday, 9.00am – 5.00pm. | |
| Phone | You can call our 24-hour hotline to reschedule/cancel an appointment: |
Please refer to our hospital admission guide for information. Additionally, you may contact our 24-hour appointment and medical enquiry hotline:
No, complimentary parking is not provided for admitted patients.
However, complimentary parking may be included in some maternity packages.
International patients
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Please refer to our international patients guide for more information.
Maternity
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You can sign up for a maternity webinar and go on a virtual tour of our maternity wards. Learn more about our maternity care and services.
Our maternity packages are carefully planned to suit your needs. Learn more about our maternity packages.
Health screening
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At Parkway Shenton, we offer a comprehensive suite of health screening packages to suit your needs. You can visit Parkway Shenton's websiteto book a health screening online.
For enquiries on health screening appointments, please visit Parkway Shenton’s website.
Visitor information
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You can make an enquiry online,and we will get in touch within 3 business days..
Our visiting hours are from 8.00am – 8.00pm daily. Pleaserefer to our visiting guidelines and visitor and patient advisory before arriving.
Billing and payment
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You can calculate the estimated hospital bill size for common surgical procedures through our hospital bill estimator.
To enquire about billings and claims, you may call +65 6377 3737 or WhatsApp +65 8111 3777, and we will be happy to assist you with any payment issues.
General enquiries
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If you are interested in a career with us, check out the roles and opportunities available at IHH Healthcare.
There are fraudulent individuals or organisations falsely claiming to represent us and offering fake job opportunities. Please note that the IHH Healthcare network, including Parkway Group Healthcare Pte Ltd, Parkway Laboratory Services Ltd, Medi-Rad Associates Ltd, Parkway Hospitals Singapore Pte Ltd, Parkway Shenton Pte Ltd and their respective affiliated hospitals, clinics, businesses, and entities (“IHH”), does not solicit candidates through unsolicited emails, messages, or phone calls, nor do we request financial commitments as part of our recruitment process. IHH shall bear no responsibility or liability in relation to such fraudulent recruitment scams.
If you encounter any suspicious activity or receive a job offer that you believe may be fraudulent, please refrain from responding and report it immediately to our official HR department at sgcareers@ihhhealthcare.com.
Stay vigilant and verify all job offers to ensure legitimacy. We are committed to maintaining the integrity of our recruitment process and ensuring a safe and transparent experience for all candidates.
Parkway East Hospital's visiting hours are from 8.00am – 8.00pm daily. Please also refer to our visiting guidelines and visitor and patient advisory before you visit.
Our Urgent Care Centre (UCC) operates 24 hours.
To find out the operating hours of individual departments, you may contact us.
You can send us your compliments or feedback here.We would love to hear from you.
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